Don't use your University username and password for non-Lancaster University apps
iLancaster is your official Lancaster University app. Although another app - AppGrad - enables access to some Lancaster services, it is not supported or recommended by the University.
In particular, don't use your University username and password for AppGrad or any third party application or website, as this may put the security of your University Account at risk.
Changing your iLancaster profile
If you're a new student at Lancaster but you've previously been using iLancaster as a 'Guest user', you can change your profile to 'Student/Staff user' so that you get the full features of iLancaster.
To change your profile:
If this doesn't work:
And if this doesn't work:
If you think that some of your iLancaster icons are missing:
Pull down to refresh - iOS & Android
A 'pull down to refresh' function for iOS and Android ensures that you're viewing up-to-date information.
Pull down from the top of the screen in 'Timetable', 'Bus Timetable' and other features to refresh the data.
'Locations' on Android phones
When using the Locations feature on an Android phone, you should use your menu option to turn on the campus map overlay and to search for locations.
'Bus Timetable' on Android phones
If your nearest bus stop doesn't immediately show, use 'search' from your menu option to locate your stop.
Problems with iLancaster?
If you're having any problems accessing or using iLancaster you can contact us: